Based on public reviews and response behavior.
500 reviews over 620 days (about 25 per month). Busiest month: 35% of reviews. Languages: en 96%, unknown 3%, fr 1%.
Home & Living average: score 66.9, rating 4.46 stars, reply rate 45.9%, over 5,066 ranked companies · benchmark 14 Oct 2026
Score
67.4
Industry average 66.9
0.5 above average
Rating
4.21
Industry average 4.46
0.25 below average
Reply rate
—
Industry average 45.9%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
78% of reviews positive, 22% negative
Covering July 2026 — 19 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 32% of reviews in this period, with 68% negative and 0% neutral.
Share of theme mentions
Themes extracted from 500 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Immediately restructure the post-installation QA visit protocol so that quality assurance representatives are prohibited from making sales pitches during these visits. Create a dedicated, separated follow-up sales touchpoint at least 30 days post-installation.
Introduce a 72-hour consideration window for large-ticket purchases rather than enforcing same-day pricing ultimatums. Frame this as a customer-first policy in all marketing materials.
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