EComfort

Home & Living • United Stateswww.ecomfort.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

4.00 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#593of 675

Top 88% · Bottom Tier

#1 (best)#675 (worst)

#591Peer

#592Peer

#593This company

#594Peer

#595Peer

Overall Customer Sentiment

Below Average

62% of reviews positive, 36% negative

62%

positive

Positive62%
Neutral2%
Negative36%

Sentiment Balance

Covering July 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 530 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.9%

Customer Support

12.6%

Response Speed

12.2%

Product Quality

11.6%

Loyalty

11.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Customer Support, making up 12.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 35.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

63.7%

4★

12.0%

3★

3.5%

2★

2.3%

1★

18.5%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 16.7% in the three months before that.

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