Customereye

Plugyourholes

General Retail & Marketplaces • United Statesplugyourholes.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

53/100
4.27 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#176of 359
Top 49% · Upper Half
#1 (best)#359 (worst)
#174Peer
#175Peer
#176This company
#177Peer
#178Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral0%
  • Negative18%

Sentiment Balance

Covering May 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 583 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.8%
Product Quality
19.8%
Loyalty
13.8%
Customer Support
12.7%
Response Speed
10.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • •Built from a negative-review share of 28.7% across this company's analyzed reviews.
  • •8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5★
73.2%
4★
7.2%
3★
3.7%
2★
5.5%
1★
10.5%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 85.7% in the three months before that.

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