Coupert Science LLC

General Retail & Marketplaces • United Statescoupert.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

+9.8 vs. last month4.57 ★ average rating · 1,834 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#89of 359

Top 25% · Top Tier

#1 (best)#359 (worst)

#87Peer

#88Peer

#89This company

#90Peer

#91Peer

Overall Customer Sentiment

Category Leader

61% of reviews positive, 37% negative

61%

positive

Positive61%
Neutral2%
Negative37%

Sentiment Balance

Covering August 2026 — 39 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 21% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,815 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing

25.2%

Product Quality

24.6%

Loyalty

16.5%

Customer Support

10.5%

Onboarding

9.8%

Most feedback concerns Pricing.

The most common complaint theme is Problem Resolution, making up 1.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 37.1% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

83.1%

4★

6.5%

3★

2.0%

2★

1.4%

1★

7.0%

Based on 1,834 analyzed reviews. Sentiment is holding steady: 93.1% of reviews in the last three months were positive, compared with 94.2% in the three months before that.

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