PlayOJO

Gambling & Betting • United Kingdomplayojo.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

−16.6 vs. last month1.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#81of 91

Top 89% · Bottom Tier

#1 (best)#91 (worst)

#79Peer

#80Peer

#81This company

#82Peer

#83Peer

Overall Customer Sentiment

Below Average

50% of reviews positive, 49% negative

50%

positive

Positive50%
Neutral1%
Negative49%

Sentiment Balance

Covering December 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing

15.8%

Customer Support

15.4%

Loyalty

14.1%

Communication

13.3%

Response Speed

12.3%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 15.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH49/100

49/100

signal score

•Built from a negative-review share of 39.0% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating

5★

9.5%

4★

5.3%

3★

5.7%

2★

6.8%

1★

72.7%

Based on 600 analyzed reviews. Sentiment is improving: 21.7% of reviews in the last three months were positive, compared with 12.1% in the three months before that.

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