Customereye

Plaud AI

Software & Web Services • United Statesplaud.ai

Review data last updated .

Based on public reviews and response behavior.

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802 reviews over 983 days (about 25 per month). Busiest month: 12% of reviews. Languages: en 86%, unknown 10%, es 1%.

Overall Score

48/100
+9.1 vs. last month4.21 ★ average rating · 802 reviews
48/100 from 802 reviews over 27 months, high confidence.

Software & Web Services average: score 60.8, rating 4.09 stars, reply rate 36.0%, over 2,242 ranked companies · benchmark 30 Oct 2026

Score

48.4

Industry average 60.8

12.4 below average

Rating

4.21

Industry average 4.09

0.12 above average

Reply rate

—

Industry average 36.0%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#1823of 2242 ranked in Software & Web Services
Top 81% · Bottom Tierup 147 from last month
#1 (best)#2242 (worst)
#1821Peer
#1822Peer
#1823This company
#1824Peer
#1825Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

71% of reviews positive, 27% negative

71%
positive
  • Positive71%
  • Neutral2%
  • Negative27%

Sentiment Balance

Covering August 2026 — 86 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 27% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Product Quality
Hidden
Customer Support
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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