Names

Software & Web Services • United Kingdomwww.names.co.uk

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

57/100

3.46 ★ average rating · 708 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#117of 363

Top 32% · Upper Half

#1 (best)#363 (worst)

#115Peer

#116Peer

#117This company

#118Peer

#119Peer

Overall Customer Sentiment

Above Average

60% of reviews positive, 38% negative

60%

positive

Positive60%
Neutral2%
Negative38%

Sentiment Balance

Covering September 2025 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 655 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2025.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.0%

Communication

12.1%

Problem Resolution

11.9%

Response Speed

11.7%

Loyalty

11.3%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 12.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100

71/100

signal score

•Built from a negative-review share of 38.3% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

56.1%

4★

3.5%

3★

3.1%

2★

4.8%

1★

32.5%

Based on 708 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 42.9% in the three months before that.

Unlock full insights