Based on public reviews and response behavior.
200 reviews over 26 days (about 234 per month). Busiest month: 89% of reviews — one month dominates this sample. Languages: en 99%, fr 2%.
General Retail & Marketplaces average: score 61.3, rating 4.17 stars, reply rate 35.7%, over 2,208 ranked companies · benchmark 3 Oct 2026
Score
66.3
Industry average 61.3
5.0 above average
Rating
4.26
Industry average 4.17
0.09 above average
Reply rate
—
Industry average 35.7%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
73% of reviews positive, 26% negative
Covering September 2026 — 178 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 26% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,208 ranked companies in General Retail & Marketplaces (benchmark 3 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 87% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 123 mentions with a sentiment score of 79.35/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
