Customereye

WATCH & WATCH

General Retail & Marketplaceswatchandwatch.co.uk

Review data last updated .

Based on public reviews and response behavior.

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183 reviews over 377 days (about 15 per month). Busiest month: 15% of reviews. Languages: en 98%, es 1%, it 1%.

Overall Score

68/100
−34.6 vs. last month4.48 ★ average rating · 183 reviews
68/100 from 183 reviews over 12 months, moderate confidence.

General Retail & Marketplaces average: score 61.3, rating 4.17 stars, reply rate 35.6%, over 2,189 ranked companies · benchmark 2 Oct 2026

Score

67.7

Industry average 61.3

6.4 above average

Rating

4.48

Industry average 4.17

0.31 above average

Reply rate

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Industry average 35.6%

not measured

Competitive Performance Rank

Among ranked General Retail & Marketplaces companies

#784of 2189 ranked in General Retail & Marketplaces
Top 36% · Upper Half
#1 (best)#2189 (worst)
#782Peer
#783Peer
#784This company
#785Peer
#786Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

84% of reviews positive, 17% negative

84%
positive
  • Positive84%
  • Neutral0%
  • Negative17%

Sentiment Balance

Covering September 2026 — 7 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Response Speed
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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