Customereye

Pierre Roy & Associés

Finance & Insurance • Canadapierreroy.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

70/100
−22.5 vs. last month4.92 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#54of 373
Top 14% · Top Tier
#1 (best)#373 (worst)
#52Peer
#53Peer
#54This company
#55Peer
#56Peer

Overall Customer Sentiment

Category Leader

86% of reviews positive, 13% negative

86%
positive
  • Positive86%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
33.6%
Product Quality
19.0%
Loyalty
12.7%
Onboarding
10.3%
Pricing
8.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • •Built from a negative-review share of 24.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
94.5%
4★
4.5%
3★
0.3%
2★
0.0%
1★
0.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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