Customereye

Petplan

Finance & Insurance • United Kingdomwww.petplan.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 148 days (about 41 per month). Busiest month: 42% of reviews. Languages: en 100%.

Overall Score

62/100
Short observation window (148 days)
−6.9 vs. last month3.27 ★ average rating · 200 reviews
62/100 from 200 reviews over 6 months, moderate confidence. trend not shown: window under six months.

Finance & Insurance average: score 64.0, rating 4.23 stars, reply rate 47.0%, over 2,796 ranked companies · benchmark 30 Oct 2026

Score

61.9

Industry average 64.0

2.1 below average

Rating

3.27

Industry average 4.23

0.96 below average

Reply rate

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Industry average 47.0%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#1640of 2796 ranked in Finance & Insurance
Top 59% · Mid Packup 148 from last month
#1 (best)#2796 (worst)
#1638Peer
#1639Peer
#1640This company
#1641Peer
#1642Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

63% of reviews positive, 36% negative

63%
positive
  • Positive63%
  • Neutral2%
  • Negative36%

Sentiment Balance

Covering September 2026 — 22 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 55% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 6 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Loyalty
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Pricing
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Customer Support
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Onboarding
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Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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