Customereye

HDF Insurance

Finance & Insurance • Canadawww.hdfinsurance.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

57/100
−13.3 vs. last month4.58 ★ average rating · 490 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#163of 373
Top 44% · Upper Half
#1 (best)#373 (worst)
#161Peer
#162Peer
#163This company
#164Peer
#165Peer

Overall Customer Sentiment

Above Average

84% of reviews positive, 16% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering October 2020 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 490 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2020.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
28.4%
Product Quality
17.9%
Loyalty
14.6%
Response Speed
11.6%
Pricing
6.7%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 3.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100
48/100
signal score
  • •Built from a negative-review share of 29.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
77.8%
4★
13.3%
3★
2.4%
2★
2.7%
1★
3.9%

Based on 490 analyzed reviews. Sentiment is slipping: 86.2% of reviews in the last three months were positive, compared with 94.7% in the three months before that.

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