Customereye

Pickfords

Home Services • Kings Langleypickfords.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

73/100
+1.7 vs. last month4.79 ★ average rating · 602 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#4of 92
Top 4% · Top Tier
#1 (best)#92 (worst)
#2Peer
#3Peer
#4This company
#5Peer
#6Peer

Overall Customer Sentiment

Category Leader

90% of reviews positive, 9% negative

90%
positive
  • Positive90%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering November 2024 — 90 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 7% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
27.0%
Product Quality
16.1%
Loyalty
15.5%
Delivery Shipping
8.8%
Response Speed
8.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW11/100
11/100
signal score
  • •Built from a negative-review share of 9.1% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
91.5%
4★
3.5%
3★
1.2%
2★
0.2%
1★
3.7%

Based on 602 analyzed reviews. Sentiment is holding steady: 96.7% of reviews in the last three months were positive, compared with 95.1% in the three months before that.

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