Customereye

PhysicalAddress

Professional Services • United Statesphysicaladdress.com

Review data last updated .

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

54/100
−11.4 vs. last month4.76 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#273of 517
Top 53% · Mid Pack
#1 (best)#517 (worst)
#271Peer
#272Peer
#273This company
#274Peer
#275Peer

Overall Customer Sentiment

Mid Pack

87% of reviews positive, 13% negative

87%
positive
  • Positive87%
  • Neutral0%
  • Negative13%

Sentiment Balance

Covering August 2024 — 37 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 24% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.0%
Onboarding
18.5%
Product Quality
14.4%
Response Speed
12.2%
Loyalty
7.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100
36/100
signal score
  • •Built from a negative-review share of 28.0% across this company's analyzed reviews.
  • •4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
89.2%
4★
4.8%
3★
1.8%
2★
1.3%
1★
2.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.9% of reviews in the last three months were positive, compared with 96.7% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis