Based on public reviews and response behavior.
166 reviews over 3,152 days (about 1.6 per month). Busiest month: 17% of reviews. Languages: en 84%, unknown 15%, fr 1%.
Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026
Score
65.2
Industry average 66.2
1.0 below average
Rating
4.20
Industry average 4.38
0.18 below average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Professional Services companies
Only companies with enough recent, scoreable reviews are ranked.
79% of reviews positive, 20% negative
Covering August 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 166 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,436 ranked companies in Professional Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 83% of reviews against an industry average of 43%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 80 mentions with a sentiment score of 85.10/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
