1-800-PACK-RAT

Professional Services • United States1800packrat.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−28.6 vs. last month3.52 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#470of 517

Top 91% · Bottom Tier

#1 (best)#517 (worst)

#468Peer

#469Peer

#470This company

#471Peer

#472Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 34% negative

65%

positive

Positive65%
Neutral1%
Negative34%

Sentiment Balance

Covering August 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 584 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.4%

Loyalty

15.7%

Delivery Shipping

13.8%

Product Quality

12.2%

Pricing

10.6%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 31.0% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

58.3%

4★

4.2%

3★

1.7%

2★

3.3%

1★

32.5%

Based on 600 analyzed reviews. Sentiment is improving: 13.3% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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