Customereye

Pets Best Pet Health Insurance

Finance & Insurance • United Statespetsbest.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

1,502 reviews over 1,048 days (about 44 per month). Busiest month: 7% of reviews. Languages: en 99%, unknown 1%, fr 0%.

Overall Score

54/100
−19.9 vs. last month2.97 ★ average rating · 1,502 reviews
54/100 from 1,502 reviews over 35 months, high confidence.

Finance & Insurance average: score 63.3, rating 4.27 stars, reply rate 49.1%, over 2,137 ranked companies · benchmark 8 Oct 2026

Score

53.8

Industry average 63.3

9.5 below average

Rating

2.97

Industry average 4.27

1.30 below average

Reply rate

—

Industry average 49.1%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#1604of 2137 ranked in Finance & Insurance
Top 75% · Bottom Tierdown 115 from last month
#1 (best)#2137 (worst)
#1602Peer
#1603Peer
#1604This company
#1605Peer
#1606Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

52% of reviews positive, 46% negative

52%
positive
  • Positive52%
  • Neutral2%
  • Negative46%

Sentiment Balance

Covering August 2026 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Loyalty
Hidden
Onboarding
Hidden
Response Speed
Hidden
Customer Support
Hidden
Problem Resolution
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Finance & Insurance