Pets Best Pet Health Insurance

Finance & Insurance • United Statespetsbest.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

−42.8 vs. last month2.97 ★ average rating · 1,500 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#211of 373

Top 57% · Mid Pack

#1 (best)#373 (worst)

#209Peer

#210Peer

#211This company

#212Peer

#213Peer

Overall Customer Sentiment

Mid Pack

52% of reviews positive, 46% negative

52%

positive

Positive52%
Neutral2%
Negative46%

Sentiment Balance

Covering August 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,500 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

16.3%

Onboarding

14.1%

Response Speed

13.0%

Customer Support

12.3%

Problem Resolution

10.0%

Most feedback concerns Loyalty.

The most common complaint theme is Problem Resolution, making up 10.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH81/100

81/100

signal score

•Built from a negative-review share of 45.7% across this company's analyzed reviews.
•31 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

37.1%

4★

6.1%

3★

8.7%

2★

12.7%

1★

35.3%

Based on 1,500 analyzed reviews. Sentiment is slipping: 55.2% of reviews in the last three months were positive, compared with 61.0% in the three months before that.

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