Customereye

Petals and Tails

Pet Products & Supplies • United Statespetalsandtails.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

59/100
4.85 ★ average rating · 628 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#111of 263
Top 42% · Upper Half
#1 (best)#263 (worst)
#109Peer
#110Peer
#111This company
#112Peer
#113Peer

Overall Customer Sentiment

Above Average

91% of reviews positive, 8% negative

91%
positive
  • Positive91%
  • Neutral1%
  • Negative8%

Sentiment Balance

Covering December 2025 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 612 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
26.9%
Customer Support
21.0%
Loyalty
16.0%
Delivery Shipping
10.2%
Response Speed
9.1%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW0/100
0/100
signal score
  • Built from a negative-review share of 8.3% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
91.4%
4
5.4%
3
1.3%
2
0.6%
1
1.3%

Based on 628 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 90.0% in the three months before that.

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