Customereye

Butternut Box

Pet Products & Supplies • United Kingdombutternutbox.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

1,000 reviews over 45 days (about 676 per month). Busiest month: 61% of reviews — one month dominates this sample. Languages: en 77%, nl 12%, it 7%.

Overall Score

60/100
Short observation window (45 days)
−1.0 vs. last month4.71 ★ average rating · 1,000 reviews
60/100 from 1,000 reviews over 2 months, limited confidence. trend not shown: window under six months. one month holds 61% of the reviews.

Pet Products & Supplies average: score 63.3, rating 4.23 stars, reply rate 36.0%, over 1,132 ranked companies · benchmark 23 Oct 2026

Score

60.3

Industry average 63.3

3.0 below average

Rating

4.71

Industry average 4.23

0.48 above average

Reply rate

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Industry average 36.0%

not measured

Competitive Performance Rank

Among ranked Pet Products & Supplies companies

#687of 1132 ranked in Pet Products & Supplies
Top 61% · Mid Packdown 14 from last month
#1 (best)#1132 (worst)
#685Peer
#686Peer
#687This company
#688Peer
#689Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

88% of reviews positive, 12% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering July 2026 — 389 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 12% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Product Quality
Hidden
Delivery Shipping
Hidden
Loyalty
Hidden
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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