Butternut Box

Pet Products & Supplies • United Kingdombutternutbox.com

Review data last updated August 13, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

−3.2 vs. last month4.71 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#187of 263

Top 71% · Mid Pack

#1 (best)#263 (worst)

#185Peer

#186Peer

#187This company

#188Peer

#189Peer

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 26% negative

73%

positive

Positive73%
Neutral1%
Negative26%

Sentiment Balance

Covering July 2026 — 389 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 28% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

18.4%

Delivery Shipping

16.4%

Customer Support

15.3%

Loyalty

15.0%

Onboarding

8.4%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100

34/100

signal score

•Built from a negative-review share of 26.1% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

87.3%

4★

5.8%

3★

1.7%

2★

1.2%

1★

4.0%

Based on 1,000 analyzed reviews.

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