Customereye

Mantel Farm

Pet Products & Supplies • United Kingdommantelfarmshop.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

73/100
4.86 ★ average rating · 472 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#15of 263
Top 6% · Top Tier
#1 (best)#263 (worst)
#13Peer
#14Peer
#15This company
#16Peer
#17Peer

Overall Customer Sentiment

Category Leader

91% of reviews positive, 7% negative

91%
positive
  • Positive91%
  • Neutral1%
  • Negative7%

Sentiment Balance

Covering November 2022 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 443 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2022.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
29.7%
Loyalty
21.0%
Product Quality
19.4%
Delivery Shipping
9.1%
Response Speed
5.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW5/100
5/100
signal score
  • Built from a negative-review share of 15.0% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
92.8%
4
4.2%
3
0.8%
2
0.8%
1
1.3%

Based on 472 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 90.0% in the three months before that.

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