PerfumeOnline Canada

Cosmetics & Fragrance • Canadaperfumeonline.ca

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

50/100

4.69 ★ average rating · 659 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#153of 191

Top 80% · Bottom Tier

#1 (best)#191 (worst)

#151Peer

#152Peer

#153This company

#154Peer

#155Peer

Overall Customer Sentiment

Below Average

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral1%
Negative21%

Sentiment Balance

Covering March 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 630 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.4%

Response Speed

19.4%

Product Quality

16.7%

Pricing

12.7%

Loyalty

9.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 1.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 21.2% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

87.4%

4★

5.3%

3★

1.2%

2★

0.8%

1★

5.3%

Based on 659 analyzed reviews. Sentiment is slipping: 71.4% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

Unlock full insights