Customereye

Pennymead Books

Media & Contentpennymead.com

Review data last updated .

Based on public reviews and response behavior.

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57 reviews over 3,130 days (about 0.6 per month). Busiest month: 7% of reviews. Languages: en 100%.

Overall Score

60/100
4.91 ★ average rating · 57 reviews
60/100 from 57 reviews over 5 months, limited confidence.

Media & Content average: score 61.5, rating 4.08 stars, reply rate 32.3%, over 1,059 ranked companies · benchmark 23 Oct 2026

Score

59.7

Industry average 61.5

1.8 below average

Rating

4.91

Industry average 4.08

0.83 above average

Reply rate

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Industry average 32.3%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#594of 1059 ranked in Media & Content
Top 56% · Mid Pack
#1 (best)#1059 (worst)
#592Peer
#593Peer
#594This company
#595Peer
#596Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

91% of reviews positive, 9% negative

91%
positive
  • Positive91%
  • Neutral0%
  • Negative9%

Sentiment Balance

Covering January 2024 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Delivery Shipping
Hidden
Loyalty
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Customer Support
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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