Customereye

Fergiani Books London

Media & Contentfergianibooks.com

Review data last updated .

Based on public reviews and response behavior.

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77 reviews over 970 days (about 2.4 per month). Busiest month: 9% of reviews. Languages: en 97%, ar 1%, it 1%.

Overall Score

60/100
4.99 ★ average rating · 77 reviews
60/100 from 77 reviews over 12 months, limited confidence.

Media & Content average: score 61.5, rating 4.08 stars, reply rate 32.3%, over 1,059 ranked companies · benchmark 23 Oct 2026

Score

60.0

Industry average 61.5

1.5 below average

Rating

4.99

Industry average 4.08

0.91 above average

Reply rate

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Industry average 32.3%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#592of 1059 ranked in Media & Content
Top 56% · Mid Pack
#1 (best)#1059 (worst)
#590Peer
#591Peer
#592This company
#593Peer
#594Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

90% of reviews positive, 11% negative

90%
positive
  • Positive90%
  • Neutral0%
  • Negative11%

Sentiment Balance

Covering May 2026 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Response Speed
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Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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