Based on public reviews and response behavior.
604 reviews over 985 days (about 19 per month). Busiest month: 9% of reviews. Languages: en 83%, unknown 11%, es 6%.
Finance & Insurance average: score 63.9, rating 4.22 stars, reply rate 45.0%, over 3,264 ranked companies · benchmark 25 Oct 2026
Score
33.7
Industry average 63.9
30.2 below average
Rating
2.73
Industry average 4.22
1.49 below average
Reply rate
—
Industry average 45.0%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
43% of reviews positive, 56% negative
Covering August 2026 — 20 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 45% of reviews in this period, with 55% negative and 0% neutral.
Share of theme mentions
Themes extracted from 604 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,264 ranked companies in Finance & Insurance (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.214 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 33.7 sits in the bottom quarter of about 3,300 ranked Finance & Insurance companies (25th percentile: 55, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99