CARCHEX

Finance & Insurance • Baltimorecarchex.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

+35.0 vs. last month3.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#342of 373

Top 92% · Bottom Tier

#1 (best)#373 (worst)

#340Peer

#341Peer

#342This company

#343Peer

#344Peer

Overall Customer Sentiment

Below Average

62% of reviews positive, 36% negative

62%

positive

Positive62%
Neutral3%
Negative36%

Sentiment Balance

Covering July 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 549 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.6%

Pricing

13.0%

Loyalty

12.6%

Product Quality

12.3%

Communication

7.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 25.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100

62/100

signal score

•Built from a negative-review share of 29.3% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

56.5%

4★

10.8%

3★

2.8%

2★

2.7%

1★

27.2%

Based on 600 analyzed reviews. Sentiment is slipping: 40.0% of reviews in the last three months were positive, compared with 54.5% in the three months before that.

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