Partsology

Auto Parts & Accessories • United Statespartsology.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

−0.7 vs. last month4.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#132of 148

Top 89% · Bottom Tier

#1 (best)#148 (worst)

#130Peer

#131Peer

#132This company

#133Peer

#134Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 38% negative

59%

positive

Positive59%
Neutral3%
Negative38%

Sentiment Balance

Covering October 2024 — 67 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 42% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

26.2%

Response Speed

19.3%

Product Quality

15.0%

Pricing

9.3%

Customer Support

8.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 5.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 54.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

82.3%

4★

4.3%

3★

3.0%

2★

1.3%

1★

9.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 89.0% of reviews in the last three months were positive, compared with 88.8% in the three months before that.

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