Oral-B

Healthcare & Medical • United Kingdomoralb.nl

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

35/100

−13.4 vs. last month3.04 ★ average rating · 2,100 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#603of 615

Top 98% · Bottom Tier

#1 (best)#615 (worst)

#601Peer

#602Peer

#603This company

#604Peer

#605Peer

Overall Customer Sentiment

Below Average

44% of reviews positive, 54% negative

44%

positive

Positive44%
Neutral3%
Negative54%

Sentiment Balance

Covering August 2026 — 41 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 37% of reviews in this period, with 63% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,099 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

14.0%

Communication

13.7%

Loyalty

12.2%

Problem Resolution

11.7%

Delivery Shipping

11.0%

Most feedback concerns Product Quality.

The most common complaint theme is Product Quality, making up 14.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100

64/100

signal score

•Built from a negative-review share of 53.7% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

31.3%

4★

11.9%

3★

15.2%

2★

12.4%

1★

29.1%

Based on 2,100 analyzed reviews. Sentiment is improving: 54.1% of reviews in the last three months were positive, compared with 32.3% in the three months before that.

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