Pharmacy & Online Medicine • United Kingdomonlinedoctor.superdrug.com
Review data last updated .
Based on public reviews and response behavior.
200 reviews over 15 days (about 406 per month). Busiest month: 100% of reviews — one month dominates this sample. Languages: en 100%.
Pharmacy & Online Medicine average: score 58.9, rating 4.13 stars, reply rate 36.1%, over 740 ranked companies · benchmark 23 Oct 2026
Score
72.0
Industry average 58.9
13.1 above average
Rating
4.65
Industry average 4.13
0.52 above average
Reply rate
—
Industry average 36.1%
not measured
Among ranked Pharmacy & Online Medicine companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 20% negative
Covering September 2026 — 200 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.
Based on 1 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 740 ranked companies in Pharmacy & Online Medicine (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 72.0 places the company in the top quarter of about 750 ranked Pharmacy & Online Medicine companies (75th percentile: 69). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
"Customer Support" is the strongest recurring theme in the reviews: 108 mentions with a sentiment score of 82.25/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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