Canada Drugs Direct

Pharmacy & Online Medicine • Canadawww.canadadrugsdirect.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

58/100

+6.2 vs. last month4.15 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#58of 189

Top 31% · Upper Half

#1 (best)#189 (worst)

#56Peer

#57Peer

#58This company

#59Peer

#60Peer

Overall Customer Sentiment

Above Average

63% of reviews positive, 36% negative

63%

positive

Positive63%
Neutral2%
Negative36%

Sentiment Balance

Covering September 2024 — 37 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 27% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.1%

Delivery Shipping

16.7%

Response Speed

14.3%

Onboarding

9.8%

Product Quality

8.8%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 16.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100

57/100

signal score

•Built from a negative-review share of 46.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

68.0%

4★

9.0%

3★

6.0%

2★

4.3%

1★

12.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 89.2% of reviews in the last three months were positive, compared with 85.1% in the three months before that.

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