Onlia

Finance & Insurance • Canadaonlia.ca

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

−2.2 vs. last month4.23 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#315of 373

Top 84% · Bottom Tier

#1 (best)#373 (worst)

#313Peer

#314Peer

#315This company

#316Peer

#317Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 29% negative

69%

positive

Positive69%
Neutral2%
Negative29%

Sentiment Balance

Covering October 2024 — 62 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 36% of reviews in this period, with 63% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

23.7%

Response Speed

16.0%

Pricing

13.3%

Customer Support

13.3%

Product Quality

9.6%

Most feedback concerns Onboarding.

The most common complaint theme is Customer Support, making up 13.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 27.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

70.5%

4★

10.5%

3★

3.3%

2★

3.2%

1★

12.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 33.3% of reviews in the last three months were positive, compared with 37.5% in the three months before that.

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