Customereye

OnePay U.K.

Finance & Insuranceonepay.co.uk

Review data last updated .

Based on public reviews and response behavior.

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120 reviews over 360 days (about 10 per month). Busiest month: 8% of reviews. Languages: en 64%, ru 23%, ro 5%.

Overall Score

90/100
−20.0 vs. last month4.84 ★ average rating · 120 reviews
90/100 from 120 reviews over 11 months, moderate confidence. sentiment from 64% of reviews.

Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.2%, over 1,998 ranked companies · benchmark 5 Oct 2026

Score

89.7

Industry average 62.9

26.8 above average

Rating

4.84

Industry average 4.27

0.57 above average

Reply rate

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Industry average 49.2%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#71of 1998 ranked in Finance & Insurance
Top 4% · Top Tier
#1 (best)#1998 (worst)
#69Peer
#70Peer
#71This company
#72Peer
#73Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Based on 64% of reviews
Category Leader

84% of reviews positive, 16% negative

84%
positive
  • Positive84%
  • Neutral0%
  • Negative16%

Sentiment Balance

Covering September 2026 — 10 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Loyalty
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Pricing
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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