Customereye

TaxAudit

Finance & Insurance • United Statestaxaudit.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

54/100
−20.8 vs. last month4.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#218of 373
Top 58% · Mid Pack
#1 (best)#373 (worst)
#216Peer
#217Peer
#218This company
#219Peer
#220Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral2%
  • Negative15%

Sentiment Balance

Covering October 2024 — 14 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 21% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.8%
Product Quality
15.0%
Onboarding
14.1%
Loyalty
12.0%
Problem Resolution
10.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW12/100
12/100
signal score
  • •Built from a negative-review share of 20.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
91.8%
4★
2.5%
3★
1.2%
2★
0.5%
1★
4.0%

Based on 600 analyzed reviews. Sentiment is improving: 98.2% of reviews in the last three months were positive, compared with 91.3% in the three months before that.

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