Customereye

ScotPac Business Finance

Finance & Insurancescotpac.com.au

Review data last updated .

Based on public reviews and response behavior.

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116 reviews over 318 days (about 11 per month). Busiest month: 20% of reviews. Languages: en 100%.

Overall Score

89/100
+4.5 vs. last month4.78 ★ average rating · 116 reviews
89/100 from 116 reviews over 11 months, moderate confidence.

Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.2%, over 1,998 ranked companies · benchmark 5 Oct 2026

Score

89.1

Industry average 62.9

26.2 above average

Rating

4.78

Industry average 4.27

0.51 above average

Reply rate

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Industry average 49.2%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#78of 1998 ranked in Finance & Insurance
Top 4% · Top Tier
#1 (best)#1998 (worst)
#76Peer
#77Peer
#78This company
#79Peer
#80Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

83% of reviews positive, 15% negative

83%
positive
  • Positive83%
  • Neutral3%
  • Negative15%

Sentiment Balance

Covering September 2026 — 13 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 15% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Response Speed
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Onboarding
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Pricing
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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