Customereye

OmegaQuant

Professional Services • United Statesomegaquant.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
−10.3 vs. last month4.76 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#391of 517
Top 76% · Bottom Tier
#1 (best)#517 (worst)
#389Peer
#390Peer
#391This company
#392Peer
#393Peer

Overall Customer Sentiment

Below Average

75% of reviews positive, 23% negative

75%
positive
  • Positive75%
  • Neutral3%
  • Negative23%

Sentiment Balance

Covering August 2024 — 54 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 35% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
25.6%
Response Speed
19.0%
Customer Support
13.4%
Loyalty
10.6%
Delivery Shipping
9.4%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • Built from a negative-review share of 31.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
86.7%
4
8.0%
3
2.5%
2
0.5%
1
2.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.9% of reviews in the last three months were positive, compared with 98.5% in the three months before that.

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