Customereye

DigitalOcean

Professional Services • United Statesdigitalocean.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 65 days (about 47 per month). Busiest month: 47% of reviews. Languages: en 95%, es 2%, pt 1%.

Overall Score

53/100
Short observation window (65 days)
−16.9 vs. last month4.53 ★ average rating · 100 reviews
53/100 from 100 reviews over 3 months, moderate confidence. trend not shown: window under six months.

Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026

Score

53.1

Industry average 66.2

13.1 below average

Rating

4.53

Industry average 4.38

0.15 above average

Reply rate

—

Industry average 42.8%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#1191of 1436 ranked in Professional Services
Top 83% · Bottom Tierdown 117 from last month
#1 (best)#1436 (worst)
#1189Peer
#1190Peer
#1191This company
#1192Peer
#1193Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering August 2026 — 13 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 31% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Response Speed
Hidden
Problem Resolution
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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