DigitalOcean

Professional Services • United Statesdigitalocean.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

65/100

+8.2 vs. last month4.43 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#108of 517

Top 21% · Top Tier

#1 (best)#517 (worst)

#106Peer

#107Peer

#108This company

#109Peer

#110Peer

Overall Customer Sentiment

Category Leader

75% of reviews positive, 24% negative

75%

positive

Positive75%
Neutral1%
Negative24%

Sentiment Balance

Covering September 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.9%

Problem Resolution

14.4%

Response Speed

13.7%

Product Quality

10.9%

Communication

9.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 41.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

83.0%

4★

3.0%

3★

0.7%

2★

0.5%

1★

12.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 89.0% of reviews in the last three months were positive, compared with 85.7% in the three months before that.

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