Customereye

SelfStorage

Professional Services • United Stateswww.selfstorage.com

Review data last updated .

Based on public reviews and response behavior.

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300 reviews over 57 days (about 160 per month). Busiest month: 48% of reviews. Languages: en 91%, unknown 8%, es 1%.

Overall Score

53/100
Short observation window (57 days)
−25.0 vs. last month4.51 ★ average rating · 300 reviews
53/100 from 300 reviews over 3 months, moderate confidence. trend not shown: window under six months.

Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026

Score

52.9

Industry average 66.2

13.3 below average

Rating

4.51

Industry average 4.38

0.13 above average

Reply rate

—

Industry average 42.8%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#1193of 1436 ranked in Professional Services
Top 83% · Bottom Tierdown 103 from last month
#1 (best)#1436 (worst)
#1191Peer
#1192Peer
#1193This company
#1194Peer
#1195Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

77% of reviews positive, 22% negative

77%
positive
  • Positive77%
  • Neutral1%
  • Negative22%

Sentiment Balance

Covering August 2026 — 13 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 54% of reviews in this period, with 46% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Onboarding
Hidden
Product Quality
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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