SelfStorage

Professional Services • United Stateswww.selfstorage.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

4.49 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#278of 517

Top 54% · Mid Pack

#1 (best)#517 (worst)

#276Peer

#277Peer

#278This company

#279Peer

#280Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 15% negative

85%

positive

Positive85%
Neutral0%
Negative15%

Sentiment Balance

Covering May 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 565 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.3%

Product Quality

15.9%

Loyalty

15.1%

Onboarding

12.9%

Pricing

8.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 26.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

77.5%

4★

8.8%

3★

4.8%

2★

2.8%

1★

6.0%

Based on 600 analyzed reviews. Sentiment is slipping: 75.0% of reviews in the last three months were positive, compared with 87.5% in the three months before that.

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