LOVESPACE

Professional Services • United Kingdomlovespace.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

−22.0 vs. last month4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#270of 517

Top 52% · Mid Pack

#1 (best)#517 (worst)

#268Peer

#269Peer

#270This company

#271Peer

#272Peer

Overall Customer Sentiment

Mid Pack

88% of reviews positive, 12% negative

88%

positive

Positive88%
Neutral1%
Negative12%

Sentiment Balance

Covering November 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

31.8%

Product Quality

15.6%

Response Speed

11.1%

Loyalty

11.0%

Delivery Shipping

10.9%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 4.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100

46/100

signal score

•Built from a negative-review share of 22.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

88.3%

4★

2.7%

3★

0.2%

2★

0.0%

1★

8.8%

Based on 600 analyzed reviews. Sentiment is slipping: 80.8% of reviews in the last three months were positive, compared with 96.9% in the three months before that.

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