Customereye

Old Bank House Chocolate Shop

Food & Beverageoldbankchocolates.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 930 days (about 3.3 per month). Busiest month: 10% of reviews. Languages: en 100%.

Overall Score

60/100
4.97 ★ average rating · 100 reviews
60/100 from 100 reviews over 20 months, moderate confidence.

Food & Beverage average: score 61.9, rating 4.26 stars, reply rate 33.5%, over 2,531 ranked companies · benchmark 11 Oct 2026

Score

59.6

Industry average 61.9

2.3 below average

Rating

4.97

Industry average 4.26

0.71 above average

Reply rate

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Industry average 33.5%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#1379of 2531 ranked in Food & Beverage
Top 54% · Mid Pack
#1 (best)#2531 (worst)
#1377Peer
#1378Peer
#1379This company
#1380Peer
#1381Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

93% of reviews positive, 6% negative

93%
positive
  • Positive93%
  • Neutral1%
  • Negative6%

Sentiment Balance

Covering June 2026 — 6 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Loyalty
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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