Office Stationery

Professional Services • United Kingdomofficestationery.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

−32.1 vs. last month4.70 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#392of 517

Top 76% · Bottom Tier

#1 (best)#517 (worst)

#390Peer

#391Peer

#392This company

#393Peer

#394Peer

Overall Customer Sentiment

Below Average

74% of reviews positive, 23% negative

74%

positive

Positive74%
Neutral2%
Negative23%

Sentiment Balance

Covering October 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.6%

Response Speed

14.6%

Customer Support

14.3%

Product Quality

14.1%

Loyalty

10.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100

20/100

signal score

•Built from a negative-review share of 29.7% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

84.2%

4★

8.0%

3★

3.5%

2★

1.8%

1★

2.5%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 91.7% in the three months before that.

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