Office-365

Software & Web Services • United Statesoffice-365.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

4.54 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#234of 363

Top 64% · Mid Pack

#1 (best)#363 (worst)

#232Peer

#233Peer

#234This company

#235Peer

#236Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 24% negative

74%

positive

Positive74%
Neutral2%
Negative24%

Sentiment Balance

Covering April 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 575 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

12.7%

Product Quality

12.5%

Pricing

11.6%

Customer Support

11.6%

Response Speed

11.4%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100

24/100

signal score

•Built from a negative-review share of 28.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

82.3%

4★

7.5%

3★

0.8%

2★

1.0%

1★

8.3%

Based on 600 analyzed reviews. Sentiment is improving: 60.0% of reviews in the last three months were positive, compared with 14.3% in the three months before that.

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