Based on public reviews and response behavior.
600 reviews over 488 days (about 37 per month). Busiest month: 36% of reviews. Languages: en 90%, unknown 9%, es 2%.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 24 Oct 2026
Score
27.8
Industry average 64.8
37.0 below average
Rating
1.98
Industry average 4.32
2.34 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
30% of reviews positive, 68% negative
Covering August 2026 — 135 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 73% negative and 2% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,027 ranked companies in General Retail & Marketplaces (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.333 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.172). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
Unlock the full report — $4.99