Customereye

Octopus Energy US

Energy & Utilitiesoctopusenergy.com

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 279 days (about 22 per month). Busiest month: 29% of reviews. Languages: en 95%, unknown 6%.

Overall Score

52/100
+0.7 vs. last month3.87 ★ average rating · 200 reviews
52/100 from 200 reviews over 6 months, moderate confidence.

Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026

Score

52.2

Industry average 66.1

13.9 below average

Rating

3.87

Industry average 4.23

0.36 below average

Reply rate

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Industry average 51.2%

not measured

Competitive Performance Rank

Among ranked Energy & Utilities companies

#412of 504 ranked in Energy & Utilities
Top 82% · Bottom Tierup 11 from last month
#1 (best)#504 (worst)
#410Peer
#411Peer
#412This company
#413Peer
#414Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

69% of reviews positive, 31% negative

69%
positive
  • Positive69%
  • Neutral1%
  • Negative31%

Sentiment Balance

Covering August 2026 — 57 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 32% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Pricing
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Product Quality
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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