Customereye

Energy Deal

Energy & Utilities • Australiaenergydeal.com.au

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 368 days (about 8.3 per month). Busiest month: 54% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

52/100
Short observation window (368 days)
+2.5 vs. last month4.50 ★ average rating · 100 reviews
52/100 from 100 reviews over 2 months, limited confidence. trend not shown: window under six months. one month holds 54% of the reviews.

Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026

Score

52.1

Industry average 66.1

14.0 below average

Rating

4.50

Industry average 4.23

0.27 above average

Reply rate

—

Industry average 51.2%

not measured

Competitive Performance Rank

Among ranked Energy & Utilities companies

#413of 504 ranked in Energy & Utilities
Top 82% · Bottom Tierdown 12 from last month
#1 (best)#504 (worst)
#411Peer
#412Peer
#413This company
#414Peer
#415Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

79% of reviews positive, 19% negative

79%
positive
  • Positive79%
  • Neutral2%
  • Negative19%

Sentiment Balance

Covering September 2025 — 54 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 15% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
Hidden
Onboarding
Hidden
Communication
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Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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