Customereye

Octopus Energy

Energy & Utilitiesoctopus.energy

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 45 days (about 135 per month). Busiest month: 77% of reviews — one month dominates this sample. Languages: en 98%, unknown 2%, fr 1%.

Overall Score

49/100
Short observation window (45 days)
+12.4 vs. last month4.06 ★ average rating · 200 reviews

Competitive Performance Rank

Among fully-analyzed Energy & Utilities companies

#510of 643
Top 79% · Bottom Tier
#1 (best)#643 (worst)
#508Peer
#509Peer
#510This company
#511Peer
#512Peer

63 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Below Average

75% of reviews positive, 22% negative

75%
positive
  • Positive75%
  • Neutral3%
  • Negative22%

Sentiment Balance

Covering August 2026 — 153 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 19% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Theme Distribution

Share of theme mentions

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