Customereye

Nuts pick

Food & Beverage • United Kingdomnutspick.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

65/100
+14.3 vs. last month4.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#114of 551
Top 21% · Top Tier
#1 (best)#551 (worst)
#112Peer
#113Peer
#114This company
#115Peer
#116Peer

Overall Customer Sentiment

Category Leader

75% of reviews positive, 23% negative

75%
positive
  • Positive75%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering December 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
27.2%
Product Quality
24.5%
Loyalty
12.8%
Response Speed
12.6%
Customer Support
7.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 1.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100
53/100
signal score
  • Built from a negative-review share of 35.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
84.2%
4
9.5%
3
2.0%
2
2.3%
1
2.0%

Based on 600 analyzed reviews. Sentiment is slipping: 93.8% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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