Nurx

Pharmacy & Online Medicine • United Statesnurx.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

39/100

−36.4 vs. last month3.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#176of 189

Top 93% · Bottom Tier

#1 (best)#189 (worst)

#174Peer

#175Peer

#176This company

#177Peer

#178Peer

Overall Customer Sentiment

Below Average

57% of reviews positive, 41% negative

57%

positive

Positive57%
Neutral1%
Negative41%

Sentiment Balance

Covering September 2024 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 15% of reviews in this period, with 85% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

16.5%

Loyalty

12.0%

Pricing

12.0%

Onboarding

11.5%

Response Speed

11.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 16.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH88/100

88/100

signal score

•Built from a negative-review share of 53.0% across this company's analyzed reviews.
•20 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

55.2%

4★

4.8%

3★

2.7%

2★

5.0%

1★

32.3%

Based on 600 analyzed reviews. Sentiment is slipping: 34.9% of reviews in the last three months were positive, compared with 76.7% in the three months before that.

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