Customereye

The Nubologists

Healthcare & Medical • United Kingdomnubologists.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
+10.7 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#280of 615
Top 46% · Upper Half
#1 (best)#615 (worst)
#278Peer
#279Peer
#280This company
#281Peer
#282Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 11% negative

87%
positive
  • Positive87%
  • Neutral3%
  • Negative11%

Sentiment Balance

Covering November 2024 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
23.2%
Response Speed
17.9%
Customer Support
14.6%
Problem Resolution
14.2%
Product Quality
10.1%

Most feedback concerns Loyalty.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW3/100
3/100
signal score
  • Built from a negative-review share of 13.0% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
94.8%
4
0.3%
3
0.8%
2
1.0%
1
3.0%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 91.9% in the three months before that.

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