Based on public reviews and response behavior.
600 reviews over 457 days (about 40 per month). Busiest month: 10% of reviews.
Apparel & Fashion average: score 63.5, rating 4.26 stars, reply rate 38.3%, over 2,186 ranked companies · benchmark 12 Oct 2026
Score
68.8
Industry average 63.5
5.3 above average
Rating
4.75
Industry average 4.26
0.49 above average
Reply rate
—
Industry average 38.3%
not measured
Among ranked Apparel & Fashion companies
Only companies with enough recent, scoreable reviews are ranked.
85% of reviews positive, 14% negative
Covering November 2024 — 15 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 13% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,186 ranked companies in Apparel & Fashion (benchmark 12 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 99% of reviews against an industry average of 38%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Product Quality" is the strongest recurring theme in the reviews: 397 mentions with a sentiment score of 86.40/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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