Customereye

Wylies Outdoor World

Apparel & Fashion • United Kingdomwyliesoutdoorworld.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

52/100
−13.9 vs. last month4.57 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#176of 330
Top 53% · Mid Pack
#1 (best)#330 (worst)
#174Peer
#175Peer
#176This company
#177Peer
#178Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 18% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering November 2024 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
18.9%
Delivery Shipping
18.5%
Product Quality
17.8%
Response Speed
12.1%
Loyalty
11.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100
21/100
signal score
  • •Built from a negative-review share of 27.3% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
84.8%
4★
4.5%
3★
1.3%
2★
1.2%
1★
8.2%

Based on 600 analyzed reviews. Sentiment is improving: 94.7% of reviews in the last three months were positive, compared with 85.7% in the three months before that.

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