Based on public reviews and response behavior.
600 reviews over 265 days (about 69 per month). Busiest month: 19% of reviews.
Professional Services average: score 61.8, rating 4.31 stars, reply rate 44.2%, over 1,162 ranked companies · benchmark 6 Oct 2026
Score
58.7
Industry average 61.8
3.1 below average
Rating
3.83
Industry average 4.31
0.48 below average
Reply rate
—
Industry average 44.2%
not measured
Among ranked Professional Services companies
Only companies with enough recent, scoreable reviews are ranked.
65% of reviews positive, 34% negative
Covering November 2024 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,162 ranked companies in Professional Services (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.498 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 94% of reviews against an industry average of 44%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
