myPOS

Professional Services • United Kingdommypos.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

−7.4 vs. last month3.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#174of 517

Top 34% · Upper Half

#1 (best)#517 (worst)

#172Peer

#173Peer

#174This company

#175Peer

#176Peer

Overall Customer Sentiment

Above Average

65% of reviews positive, 34% negative

65%

positive

Positive65%
Neutral1%
Negative34%

Sentiment Balance

Covering November 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.4%

Onboarding

15.2%

Response Speed

12.9%

Product Quality

11.9%

Loyalty

8.9%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 8.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH80/100

80/100

signal score

•Built from a negative-review share of 45.0% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

60.3%

4★

9.5%

3★

4.3%

2★

4.7%

1★

21.2%

Based on 600 analyzed reviews. Sentiment is slipping: 57.7% of reviews in the last three months were positive, compared with 79.3% in the three months before that.

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