Based on public reviews and response behavior.
1,320 reviews over 1,248 days (about 32 per month). Busiest month: 48% of reviews. Languages: en 96%, unknown 3%, af 0%.
Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026
Score
60.7
Industry average 66.2
5.5 below average
Rating
4.63
Industry average 4.38
0.25 above average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Professional Services companies
Only companies with enough recent, scoreable reviews are ranked.
67% of reviews positive, 31% negative
Covering August 2026 — 181 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 33% negative and 2% neutral.
Share of theme mentions
Themes extracted from 1,320 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,436 ranked companies in Professional Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.246). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 75% of reviews against an industry average of 43%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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